Raise Customer Service To The Next Level With a Help Desk

Reinvent your SaaS help desk today. CeunTaERP has everything you need to refine your customer support in one place — ticket management across multiple channels, process automation, SLA tracking, reporting and more.

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Level Up With Real-Time Insights

CeunTaERP includes configurable dashboards to help you streamline service issues. Real-time insights help you identify bottlenecks and implement best practices faster in your SaaS help desk.

open source saas help desk dashboard

Omnichannel Interactions

Don't miss support calls from your customers. CeunTaERP makes it easy to convert all interactions into data so your support team doesn't have to juggle between apps. With Call Popup, you can receive live notifications of incoming calls on your desktop. You can also turn emails in your inbox into tickets with this open source SaaS help desk software.

open source saas help desk - Omnichannel Interactions
open source saas help desk - Assignment Rule

Automate Ticket Assignments

Reduce overhead of manual work by setting up assignment rules (such as round robin or load balancing) to automatically assign tickets among the team. This leaves more time to respond to customers, empowering your SaaS help desk to meet commitments on time.

Team Excellence

Collaborate to address support tickets with multiple assignments or mentions. CeunTaERP includes out-of-the-box reports to monitor the performance of your support team and analyze ticket traffic (including open and closed tickets).

 help desk - team excellence

Service Level Agreement

Personalize your customer experience with SLAs (for your support policy, response and resolution times, etc) based on the expectations you set with customers. You can track fulfillment or failures to improve your support process.

open source saas help desk - Service Level Agreement

Customer Portal

Level up your customers' interaction with your system and boost customer experience. Your clients can track the status of their issues and your team's correspondence in CeunTaERP's Issue Portal. Just invite customers as users in your CeunTaERP account and let them reap the benefits of full transparency — opening sales orders, tracking shipments via delivery note status, raising issue tickets, and tracking resolution details.

open source saas help desk - Customer Issue Portal View

Scheduling Maintenance Visits

Using the Maintenance Schedule feature, you can avoid missing service maintenance visits. Log the employee and work done in each visit and capture customer feedback, all with a single click.

open source saas help desk - Maintenance Schedule
customizable open source saas help desk

On-The-Fly Customizations

Create your own SaaS help desk software. Map your most important data by adding custom fields in your forms. Customize form behavior by auto-fetching values, hide fields based on user roles, and create custom print formats — all without a single line of code.

Multilingual SaaS Help Desk Software

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multilingual open source saas help desk

CeunTaERP is the world's best 100% Enterprise Resource Planning Solution

Open Source Software for Modern Businesses

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Keep work flowing—on the go

CeunTaERP mobile app helps you keep your business moving from anywhere, so you can stay focused on what matters. Access accounts, update projects and quotations, and quickly take care of tasks all from your phone or tablet.

Integrate with your favourite Apps

CeunTa ERP has a host of built-in integrations that help your business take-off faster

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Loved by Users

Used by more than 120 companies across the world